FAQs

Nearly 15 sugar shacks across Quebec are participating in this great adventure.

Just click “Pick a sugar shack.” There are various search filters available to help you zero in.

Not necessarily. There are lots of ways to pick your sugar shack. You can search using your postal code, find a sugar shack that’s partnered with the Metro of your choice, or look under the name of a business you want to support.

What a generous idea! Just use that lucky person’s postal code and order their “home sweet home” kit for pickup at the Metro closest to them. On pickup day, they can just stop by the store to get their hearty reheatable or ready-to-cook dinner. In every Metro, Ma cabane à la maison pickup will be located near the customer service counter.

Absolutely! To spread the joy among family and friends, start by finding the lucky recipients’ Metro groceries using their postal codes. Then pick who gets what from the assortment of mouthwatering “home sweet home” kits—it won’t be easy! The day of pickup, your loved ones can just drop by Metro to retrieve that special treat cooked up with love and devotion. In every Metro, Ma cabane à la maison pickup will be located near customer service.

What better way to motivate the troops than a hearty box of goodness? Whether you want to reward their hard work or just spend quality time with colleagues, we have what you need. For more information, visit our Corporate Orders page.

It’s so great you want to support your favourite sugar shack! Go to the “Pick a sugar shack” page and enter the name of the outfit you are looking for in the search field.

Unfortunately, that’s not possible. You need to order your “home sweet home” kit in advance on our website, the way you’d reserve your spot at a sugar shack.

Never: Your personal information is private. And we’ll only send you our newsletter if you want us to.

No way—you’re up to your eyeballs in options! Every sugar shack designs its own menu of reheatable and ready-to-cook dishes featuring its specialties. Feel free to narrow your search down according to your likes and dislikes or dietary restrictions.

Unfortunately, we can’t do that. The products in each “home sweet home” kit are all from the same sugar bush. But there’s no reason not to support more than one sugar shack by ordering kits from different ones.

Each sugar shack offers a hearty menu made up of reheatable and ready-to-cook dishes. They’re very careful about the instructions. You’ll see—it’s as easy as (sugar) pie!

There are sugar bushes with vegetarian, vegan, pork-free, and gluten-free menus and peanut-free sugar bushes. For special requests, feel free to get in touch with your sugar shack. There’s always a solution!

Depending on availability, we suggest ordering at least 48 hours in advance.

You’ve probably noticed that contactless payment is now more popular than ever. For public health and logistical reasons, a credit card is required for online payment. If you pick up your order at the sugar shack, you may find places that have products for sale on-site. Accepted methods of payment will vary from one business to another.

Absolutely. Our UEAT platform is fully compliant with all PCI Data Security Standards.

You sure can. You can set up an account with your email address. That way, if you want, we’ll have your personal and credit card information on file.

No problem. If it’s electronic, it connects to Ma cabane à la maison.

Never fear, your dinner kit won’t fall through the cracks. You’ll get an email and a text message when your order is ready. For on-site pickup, it will be ready at the time you selected. If you chose to pick your order up at Metro, just go to the pickup point near the customer service counter at the selected time (or anyway before it closes).

If your order is ready, we suggest you get in touch with the sugar shack you ordered from to ask about cancelling or changing your order.

Contact customer service at the sugar shack.

There’s a pickup point in each Metro. You select a pickup time when you place your order.

When the day rolls around, just go to the pickup point, which will be near the customer service counter. The pickup time is the earliest you can collect your order. Anytime after that is fine. But it’s important to collect your order on the day you selected. You have until the store closes to do that.

No, not all sugar shacks do home delivery. But you can always limit your search to those that offer home delivery if that’s important to you. Otherwise, the 196 Metro pick-up locations serve the entire province.

Not necessarily—that’s the beauty of it all! Our “home sweet home” kits come in an insulated package that keeps them fresh for 24 hours.

Yes. You can select the time you want when you place your order.

You can change your pickup date and time with 48 hours’ notice. But if something comes up at the last minute, it’s too late. You might ask a friend or neighbour to pick your order up for you. They will have to show confirmation of the order.

For a refund, just contact the sugar shack that prepared your “home sweet home” kit directly.

Contact customer service at the sugar shack.

Our “home sweet home” kits are prepared with all the love in the world, but if for any reason at all you’re not happy with them, please reach out to your sugar shack directly. There’s a solution to every problem.

Our “home sweet home” kits come in an insulated package that will keep fresh for 24 hours. But we still suggest you keep it cool after you get it and follow the instructions when the time comes to enjoy your sugar shack dinner. Note: some products may be packed frozen.

Absolutely! Our “home sweet home” kits come in boxes with a layer of cardboard insulation that will keep them fresh for 24 hours.

Please call our customer service, Monday to Friday between 9 a.m. and 4 p.m by email: info@macabanealamaison.com

If you’re having difficulties placing an order, feel free to contact the sugar shack or our customer service. We’d be thrilled to help you out.

If your order is ready, we suggest you get in touch with the sugar shack you ordered from to ask about cancelling or changing your order.

Please accept our apologies. Don’t hesitate to contact the sugar shack you ordered from directly. The owner will do everything possible to get back in your good books.